Booking deposit & cancellation policy
$50 toward your service. Free cancellation at least 24 hours before your appointment. Later cancellations are reviewed for documented loss, capped at $50.
Version FR-CANCEL-2026-09-18 · USD
Your booking deposit
A US$50 advance payment is applied in full to your final service price. It is not an automatically forfeited fee. A payment alone does not confirm a time: your appointment must also be confirmed by FinishReserve.
Cancel at least 24 hours before
Receive a full $50 refund, or choose to apply the full deposit to a new appointment, subject to availability. Exactly 24 hours before the confirmed start time qualifies. No processing fee is deducted from a full refund.
Cancel less than 24 hours before
The deposit is not automatically lost. FinishReserve may retain only a documented, legally recoverable net loss caused by your late cancellation, up to $50. We will make reasonable efforts to refill the appointment and reduce the loss, subtract avoided costs and replacement revenue, and send you an itemized explanation. If there is no substantiated recoverable loss, the full deposit is refunded. If the loss is less than $50, the remainder is refunded. No additional cancellation charge is made to your card under this policy.
How to cancel or request a change
Email FinishReserve@gmail.com with your name and appointment date and time. Timing is based on when your message reaches our inbox, not when we read or answer it. Appointment times and the 24-hour cutoff use Los Gatos local time (America/Los_Angeles, including daylight saving time). A request to move an appointment follows the same cutoff; a replacement appointment requires our confirmation. For bookings made within 24 hours of the start time, the late-cancellation provisions apply from confirmation and must be shown before payment.
If FinishReserve cannot provide the service
If we cancel or cannot safely perform the service, you may choose a full refund or transfer of the full deposit to a new confirmed appointment. No cancellation deduction applies.
Refunds and questions
We will initiate any refund due to the original payment method within 7 business days of cancellation and send a written explanation of any deduction. Your bank controls when the credit appears. Contact FinishReserve@gmail.com if you disagree with an assessment or need to discuss an emergency; we will review your circumstances.
Before you pay
The policy must be available in English and Spanish before payment, and your acceptance must be recorded with the policy version and appointment details. Both versions express the same terms. Nothing here limits rights or refunds required by applicable law.